This article describes how and when scheduled maintenance is performed on the Cloud Backup service.

- Applies to the Cloud Backup service R3 and Cloud Servers MCP 2.0

Content / Solution:

  1. How Scheduled Maintenance is Performed

    Scheduled maintenance for the Cloud Backup service occurs at the same time that upgrades to the service are being done. Scheduled maintenance does not result in any downtime of the Updated UI, Cloud API but it does require suspension of all management requests issued through those management interfaces.

    While the Updated UI, Cloud API requests are suspended during scheduled maintenance, users will not be able to use those management interfaces to change backup plans, enable or disable servers for backups, or add/remove/edit backup clients on servers.

    If Dimension Data offers multiple data centers in the same geographic region, the scheduled maintenance will apply only to a single data center within that geographic region.
  2. Regional Times for Scheduled Maintenance

    The current times that scheduled maintenance is performed in each region are:

  3. Process for Scheduled Maintenance

    The current process for scheduled maintenance is:

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