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Description

Describes how to delete a Server that has failed either in the deployment or deletion processes.

Failed Deletions Should be Cleaned Immediately

If a server fails to delete as described in How to Delete a Cloud Server, this "clean" process should be run immediately as usage will continue to be incurred until the server is successfully removed. Please open a support case if the steps described in this article are unsuccessful.

Prerequisites:

  1. The Server must be in a failed state (FAILED_ADD or FAILED_DELETE)
  2. If a Server fails while being migrated from a Snapshot Preview Server to a Normal Server, you cannot remove the failed deployment. You must open a support ticket to have the server removed.


Content / Solution:

  1. From the Home Page, select the Data Center where the Network (MCP 1.0) or Network Domain (MCP 2.0) which contains the failed Server is deployed:


  2. The Data Center dashboard will be displayed. Select the Network (MCP 1.0) or Network Domain (MCP 2.0) which contains the failed Server:


  3. The Network (MCP 1.0) or Network Domain (MCP 2.0) dashboard will be displayed. Click on the Servers tab to expand the list of Servers:

    Note: Failed deployments will be identified with the  dialog.

  4. Click on the failed Server deployment you want to clean/remove. The Server dashboard will be displayed. Click on the Remove Failed Deployment button:


  5. The Remove Failed Deployment dialog will be displayed. Click Remove Failed Deployment:

    Note: The details of the failed deployment and the removal process will be recorded in your Administrator Logs with the original reason for the deployment failure. See How to View an Administrator Logs Report
     

  6. The failed Deployment will be removed, and the UI will be updated to reflect the change:

    Note: This may take several minutes.
     

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