Description

This article describes how Dimension Data clients who have signed up for Public CaaS online can update the credit card information and email address used for invoicing via a self-service function.

Prerequisites:

  1. This feature is only available to "legacy" credit card customers who signed up online directly with Dimension Data Cloud Services Inc. and are currently paying for the service via credit card in USD. This method of payment is no longer available to new subscribers.
  2. Only the Primary Administrator can manage billing account information.

Content / Solution:

  1. Click on the Compute button and select Account Management from the drop-down menu:


  2. The Account Management page will be displayed. Click on the Update link under the Manage credit card information section:


  3. The Manage credit card information dialog will be displayed:


  4. From this screen, you can edit your payment information, including your billing address and credit card details. Once you have made the desired changes, click the Done button:

    Note: Update your credit card information and ensure that all entered information is accurate.
    Note: All required fields (fields that contain * to the right of the field name) must be populated before you click the Done button.

     

  5. After you click Done, the system checks that the entered information is accurate and updates your payment details. The screen in Step 4 displays if the update is successful.
     

  6. The system also keeps track of all transaction details and displays them at the bottom of the screen. The details screen will include separate lines for the invoicing (debits) and payments (credits), tracking the balance after each transaction: