This article describes the changes to the Cloud Server Snapshot Plans that are effective with the October, 2019 "Yoda" release.


In October 2019, a new set of plans for Cloud Server Snapshots is being introduced to replace the existing Essentials and Advanced plans. In addition, changes are being made to the Manual Snapshots feature.

Manual Snapshot Feature Changes Effective October 8, 2019

The following changes will be made to the Manual Snapshot feature effective with the October 8, 2019 API release. These changes apply to all Cloud Server Snapshot plans, including the legacy Essentials and Advanced plans.

  1. The retention period for Manual Snapshots will be changed as follows:
    1. All Manual Snapshots regardless of the Snapshot Plan will have a 14 day retention period
    2. To comply with this policy, any existing Manual Snapshots older than 14 days will be automatically removed by CloudControl.
  2. The maximum number of Manual Snapshots permitted per server will be reduced from 10 manual snapshots per server to a 5 per server.
    1. No Manual Snapshots will be removed as part of this change, if your Server has more than 5 Manual Snapshots you will be unable to take a Manual Snapshot until you have less than 5 Manual Snapshots.

Snapshot Feature Plan Changes Effective October 24, 2019

With the October 24, 2019 UI release, three new Snapshot plans will become available: One Month, Three Month, and Twelve Month. These plans will replace the existing Essentials and Advanced plans and therefore will be the only choices available when enabling a server for snapshots or changing a server's snapshot plan. The ability to provision any Cloud Server with the old legacy plans will be removed as of this date.

However, servers already provisioned with the “Essentials” or “Advanced” Snapshot plans will not be required to migrate onto the new plans. Rather, the legacy plans will be “grandfathered”, and users will be able to continue using these plans on existing servers. However, in order to make any change to the snapshot service (such as adding replication), users will need to switch to the new Snapshot plans.

For details on the new One Month, Three Month, and Twelve Month Cloud Server Snapshot plans, see Introduction to Cloud Server Snapshots.

Usage Reporting and Pricing for New Snapshot Service Plans

The introduction of the new Cloud Server Snapshot plans also sees the introduction of new usage elements for each Snapshot plan as described in Introduction to Usage Reporting.  New columns for the usage have been added to the Snapshot usage report described in How to Generate a Snapshot Usage Report

Updated rate cards with pricing for the new elements can be obtained via the account management team.

Details on "Legacy" Essentials and Advanced Cloud Server Snapshot Plans

Essentials Snapshot Plan (Discontinued Effective October 24, 2019)

The Essentials Cloud Server Snapshot plan provides the following: 

  • Weekly “System” snapshots taken during a user-specified UTC window
    • Users can choose from a pool of available UTC windows, broken into 84 two-hour windows during the week. 
    • Some weekly UTC windows are “blocked off” by the system and cannot be chosen in order to prevent overlap with the Operations maintenance windows described in How are Operational Maintenance Events Performed on the Cloud.
  • System Snapshot 31 Day Retention period 
    • The system maintains a rolling 31 days’ worth of system generated weekly and user-initiated manual snapshots and automatically deletes any snapshots (manual or system) older than 31 days. Given the above criteria, this means a server may have a maximum of 14 snapshots (four weekly and 5 manual) at a given time.
      • For Example: On May 1st, the System will have four weekly snapshots and any user-requested manual snapshots, but nothing older than March 31st (31 days prior to May 1st).
  • Note: The Essentials plan does NOT offer the ability to replicate snapshots to another data center location

Advanced Snapshot Plan (Discontinued Effective October 24, 2019)

The Advanced Cloud Server Snapshot plan provides the following:

  • Daily “System” snapshots taken during a user-specified UTC window
    • Users can choose from a pool of available UTC windows, broken into 12 two-hour times during the day.
    • Note that some daily UTC windows may be identified as "OVERLAPS_WITH_MAINTENANCE". This means that time overlaps with one of our Operational maintenance windows on a particular day of the week. The System does not block a snapshot from occurring during this timeframe, however, if Operations is performing hypervisor or snapshot maintenance in the location during the selected time, the System snapshot may be unsuccessful on that particular day. Such failed system snapshots are visible as described in How to View and Manage Snapshots for a Cloud Server.
  • 365 Day Retention period
    • Daily "System" Snapshots are retained for 31 days.
    • After 31 Days, one "System" Snapshot per week is retained. The other 6 snapshots from the same week will be deleted.
      • A "week" starts on the day that the initial System snapshot is scheduled and consists of 7 days
      • The most recent successful snapshot in each week is the one that will be retained for 365 days
        • Note that there could be a delay in the system identifying which snapshot has been retained longer than 31 days, some snapshots that appear to have expired may have their expiry dates changed to 365 days once the system determines that the snapshot has been retained beyond 31 days. 
    • All "Manual" Snapshots are retained for 14 Days unless deleted by the user.
  • Ability to Replicate Snapshots to another Data Center in the same Geographic Region

Additional  Features Included in both Essentials and Advanced Plans

 Both Essentials and Advanced Snapshot plans have the same features that are described in more detail in the Introduction to Cloud Server Snapshots article.

  • Ability to take Manual Snapshots "on demand"
  • Users can create a new Cloud Server from a snapshot
  • Pre and Post Snapshot Scripts Feature

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