Content / Solution:

The Account Management dashboard allows the Primary Administrator to manage various aspects of their account, including:

• Sub-Administrators (including adding and removing roles). See: 
  • How to Create a Sub-Administrator using the CloudControl UI
  • How to Manage the Primary Administrator User and other Sub-Administrators as the Primary Administrator
  • How to Delete an Existing Sub-Administrator
• Two-Factor Authentication. See: 
  • How to Enable or Disable SMS Two Factor Authentication to the Cloud UI for your Organization
  • How to Edit the Phone Number used for Two Factor SMS Authentication
  • How to Log In to the Cloud UI When Two Factor Authentication with SMS is Enabled for your Organization
  • Introduction to Single-Factor and Multi-Factor Client-to-Site VPN Authentication
    
    • To enroll in Multi-Factor VPN, you will need to see the following article How to Self-Enroll in Duo for Multi-Factor Authentication Access to Cloud VPN

The Account Management dashboard is accessible via the Compute Menu. Click on the Compute menu, then select Account Management from the Accounts and Support section:

The Account Management dashboard displays various information about the account:
 

Account Information

• Organization Name: The Name of your Organization
• Organization ID: Unique ID that is associated with your Organization. 
• Home Geo: Home Geographic Region for your Organization
• Home Geo ID: The ID of the Home Geographic Region
• Two-Factor Authentication: displays the status of Two-Factor Authentication for your Organization (will be either Disabled or Enabled)

User Information

The dashboard also displays all of the Users associated with the account, including the Primary Administrator and all Sub-Administrators in a table. 

The Columns of the table are:

• User Name: Username for an individual user
• Full Name:  Full name of the user
• Email Address: email address associated with the Username for a user 
• Department: optional field
• Contact Number: Phone number associated with a user - used for Two-Factor Authentication. See How to Enable or Disable SMS Two Factor Authentication to the Cloud UI for your Organization
• Roles: User roles define the capabilities of a user within the account. For an explanation of roles see How to Create a Sub-Administrator using the CloudControl UI

You can collapse fields of the table:

1. Click on the drop-down menu in the last column:
   
   
   

2. Hover your mouse over the Columns item, and click on the column you want to hide:
   
   
   

3. The selected column will be hidden:
   

Hovering your mouse over a user icon  in the User table will display a pop-up menu with additional information about that user, including:

• State: Current state of the User
• Custom Defined 1: Optional field defined by the Primary Administrator at creation
• Custom Defined 2: Optional field defined by the Primary Administrator at creation

Hovering your mouse over the "Logged In as" user icon  at the top of any page will display a pop-up menu with additional information about that user, including:

• Org ID: Organization ID for the Organization
• Org Name: The Name of the Organization
• Home Geo: Home Geographic Region for the Organization

Note: Clicking on the blue Copy ID button will copy the ORG ID to your local computer's clipboard for easy pasting

Multi-Factor VPN User Status

To view the Multi-Factor VPN (DUO) User status of one of the Sub-Administrators, click on the  Manage gear, and select View Multi-Factor VPN User Status. The system will display the Multi-Factor VPN User Status in a dialog:

• If a User is enrolled in Multi-Factor VPN, the dialog will display relevant details:
  
• If a user is NOT enrolled in Multi-factor VPN, the dialog will display that they are not enrolled:
  
• For more information about Multi-Factor VPN User Status, see: Introduction to Single-Factor and Multi-Factor Client-to-Site VPN Authentication