Provides an overview of the concept of the Cloud Monitoring feature and identifies how to set up monitoring for your deployed Cloud Servers. This service is available in most (but not all) MCP locations.  To identify if this feature is currently available in a particular MCP location, see How do I Identify Hardware Specifications and Capabilities Available in a Data Center Location

What is a Cloud Monitoring?

Cloud Monitoring provides customers with the ability to enable monitoring services on a per server basis, allowing users to view a series of dynamic graphs illustrating the performance of their Cloud Servers, create alert-driven notifications using thresholds based on this information, and manage their Cloud environments by configuring powerful auto scaling capabilities. Basic monitoring data is available directly in the Cloud UI. More advanced performance data and the Customer Notification / Auto Scaling Managers are accessible via a separate Cloud Monitoring portal that can be accessed using your existing Cloud credentials.

Cloud Monitoring Plans

Cloud Monitoring offers two separate levels of monitoring service. The primary difference between Essentials and Advanced is the number of performance metrics that will be gathered and displayed for the monitoring-enabled Cloud Server in the Cloud Monitoring portal. The Essentials level of service provides a collection of 14 different metrics across six categories of VMware performance.  The Advanced level of service provides 32 different metrics (the 14 Essentials metrics + 18 additional metrics) across the same performance categories.  The metrics available in each of these levels of service are listed below:

  • It is important to note that Cloud Monitoring metrics are gathered in five minutes intervals.


CPU Performance

  • CPU Ready Summation
  • Guest OS Usage (%)
  • CPU Usage (MHz)
  • CPU Usage Overall Average (MHZ)
  • Actual Usage (%)

Memory Performance

  • Memory Usage Average

Storage Performance

  • Storage Committed
  • Storage Uncommitted

Disk Performance

  • Total Throughput
  • Total IOPS

Datastore Performance

  • Datastore Average Read Commands
  • Data Store Average Write Commands

Network Performance

  • Network Rx Packets
  • Network Tx Packets


Memory Performance

  • Memory Active Average
  • Memory Balloon Average
  • Memory Consumed Average
  • Memory Overhead Average
  • Memory Swapin Rate Average
  • Memory Swapout Rate Average
  • Memory Swapped Rate Average

Disk Performance

  • Disk Usage Average
  • Disk Read Average
  • Disk Write Average
  • Disk IOPS Read
  • Disk IOPS Write
  • Disk Read IOSize 
  • Disk Write IO Size

Network Performance

  • Network Received Average
  • Network Rx Packets Dropped
  • Network Tx Packets Dropped
  • Network Usage Average


 Enabling the Cloud Monitoring and Viewing High-Level Metrics

The Cloud Monitoring feature is not available in all locations. To identify if it is available in a given location, see How do I Identify Hardware Specifications and Capabilities Available in a Data Center Location

Customers must enable Cloud Monitoring for each of their individual Cloud Servers in order to view the associated performance data. Since Cloud Monitoring is enabled at the server level as opposed to the account level, each Cloud Server assigned to your account will possess its own individual level of service. See the following article for details on how to enable Cloud Monitoring:

Once enabled, the system will begin gathering metrics in five-minute intervals so long as the server is in a running state.  The Server Dashboard in the UI includes a Monitoring tab, which gives you the ability to see a limited view of certain Monitoring metrics as described in:

Accessing the Cloud Monitoring Portal

The data displayed in the Server Dashboard is a small subset of the overall Cloud Monitoring capabilities. In order to take full advantage of the Cloud Monitoring offering, you must log into the Cloud Monitoring Portal using the same credentials used for the Updated UI. For details, see:


The Dashboards page is the preferred default view when you initially log into the Cloud Monitoring portal. Dashboards display Cloud Server performance data in easy-to-read graphs called 'widgets' -- each of which is displayed in its own pane. See the following article for more information on how to set the Dashboards page as the default landing page of the Cloud Monitoring portal:

Two default monitoring dashboards are available when you first log into the system: Basic Dashboard and Detailed Metrics. Basic Dashboard provides a generic look at your performance data, while Detailed Metrics provides a more granulated view of your servers. You can set your default monitoring dashboard under the Preferences tab > Interface Settings > Default Page drop-down.

Basic Dashboard

Detailed Metrics

You can also create your own custom dashboards in the Cloud Monitoring portal. To add a widget to a dashboard, select from a list of pre-defined widget definitions and then select the data and parameters to include in the graphical report. The customized widget is then displayed as a graph, chart, or table in a pane on the dashboard. The Cloud Monitoring portal includes many pre-defined widgets that generate customizable reports based on your monitoring-enabled Cloud Servers.

It is important to note that the metrics available for display on the dashboard are dependent upon the level of service (Essentials vs Advanced) selected when monitoring was enabled for the server.

Guide Buttons

The Cloud Monitoring portal features guide buttons on most screens that provide context-sensitive help when selected:

Since the Cloud Monitoring Guide Buttons include a greater level of detail about the features of the Cloud Monitoring portal than can be found in this article, it is highly recommended that all users take advantage of them when confronted with questions about the capabilities of the system.

Horizontal and Vertical Auto Scaling and Cloud Monitoring Notifications

Cloud Monitoring also allows customers to take advantage of Horizontal and Vertical Auto Scaling and Cloud Monitoring Notifications which will allow you to be notified when certain thresholds are reached and also to automatically change the resourcing level based on those metrics. See the following articles for more information on these features:

Usage & Pricing

Usage data will be generated based on the number of hours monitoring is enabled for each of your Cloud Servers. Cloud Monitoring Essentials is available for use free of charge (regardless of the number of Cloud Servers being monitored), while Cloud Monitoring Advanced is charged at its own rate. Please refer to your Cloud product pricing page for more information.

In both cases, Cloud Monitoring users will still be charged for the resources consumed by the Cloud Servers that are being monitored.


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