Description

Describes How to Remove a Failed Client Image or Long-Term Retention Snapshot Image

For more information on Long-Term Retention Snapshot Images, see Introduction to Cloud Server Snapshot Long-Term Retention Images

Prerequisites:

  1. Only the Primary Administrator or a user with the Create Image role can remove a Failed Client Image deployment.

Content / Solution:

  1. Click on the Compute button and select Images and Applications from the drop-down menu:


  2. You will be on the Images and Applications page. Click on the Client Images and/or Long-Term Retention Snapshot Images link under Image Type:


  3. The system will display all of the Client Images associated with your Organization. Locate the Client Image that is in a failed state:


  4. Click on the failed Client Image. The system will display a dialog indicating the reason for the failure. Click Remove Failed Image:

    Note: The reason for the import failure is saved in the Administrator Logs for future reference. See How to View an Administrator Logs Report
     

  5. The system will display a message indicating that the request to remove the failed image has been submitted:

     

  6. The Failed Client Image will be removed and the UI will be updated to reflect the change.