This article describes how to add a new User account using the Administrative UI


  1. Sub-Administrators can only be created by the Primary Administrator.
  2. When using the Cloud API to create a Sub-Administrator (rather than the UI), the call must be made against the Home Geographic Region's API endpoint.

Content / Solution:

  1. From the Home screen, click on the Compute button and select Account Management from the drop-down menu:

  2. You will be on the User Management page. Click on the Add User button in the upper left-hand side of the page:

  3. The Add User dialog will be displayed:

  4. Fill out the form with the appropriate information. Once the form has been filled out, click Save:

    • User Name -  Desired username. The username must comply with the following validation rules:

      • Allowed characters: 'a' - 'z', 'A' - 'Z', '0' - '9', '.', '-', '_'. No other characters are allowed.
      • Maximum length of 32 characters
      • Username cannot begin with a dash '-' or a period '.'
    • First Name - First name of the person for whom the Sub-Administrator account is being created.
    • Last Name - Last name of the person for whom the Sub-Administrator account is being created.
    • Email Address - Email address of the person for whom the Sub-Administrator account is being created.
    • Password - The password must comply with the following validation rules:
      • Minimum length of 8 characters
      • Maximum length of 75 characters
      • Must contain at least one uppercase letter
      • Must contain at least one lowercase letter
      • Must contain at least one number
      • Must contain at least one non-alphanumeric character. 
        • Acceptable non-alphanumeric characters are: -+!=#_.*&?$@^%(){}[] <>:;"
      • Password cannot begin or end with a space
    • Confirm Password - Enter the password exactly as above
      • Remember to keep track of the password you assigned. It is NOT communicated to the new Sub-Administrator once the user is created. You will have to provide the user with the password outside the system.
    • Country Code (optional) - Telephonic Country code (i.e. "1" for USA, "61" for Australia, etc.)
    • Phone Number (optional)This field is used for the Two-Factor Authentication functionality - it defines the mobile phone to which the two-factor function will send the SMS authentication code. This phone number needs to be valid or the user will not be able to log in. The field will be visible here in the "Optional" section only if Two Factor Authentication is Disabled. If it's enabled, this is a required field. For details, see How to Enable or Disable SMS Two Factor Authentication to the Cloud UI for your Organization 
    • Department (optional) - This field is metadata that you can add for audit log purposes. It will appear on the Administrator Logs report described in How to View an Administrator Logs Report.
    • Custom Defined 1 and Customer Defined 2 (optional) - These fields are additional metadata fields that can be used for the same purpose. You should define the values you wish to use for any of these metadata fields and use it consistently across all subscribers. For example, if I wanted the ability to generate reporting about usage of the service by Department Manager, I could populate the Customer Defined 1 field with the name of each user's Department Manger. However, for the reporting to be useful, I need to consistently use the Customer Defined 1 field with the Department Manager. These fields are limited to 255 characters with no additional restrictions.

    • RolesAll Sub-Administrators will have read-only access to all functions of the application. However, you can choose which roles you want to associate with the user, which determines what functions they can actually perform. You can choose to assign as many roles as you want to a given user.

      Note: Hovering your mouse over one of the Roles will display a tooltip with a description of the role.
      Note: You can use the Select All checkbox to select/unselect all available roles, or you can check the box next to the appropriate roles for the sub-administrator

  5. The system will display a success message:

  6. The new Sub-Administrator will be created and the UI will be updated to reflect the change:

    Important Note

    The Primary Administrator for an Organization can add Tags to Sub-Administrator accounts once they have been created.

    Click on the manage gear next to the Sub-Administrator account that you want to Tag, then select Manage User Account tags from the drop-down menu:

    For more information on Tags, see:

    How to View and Apply Tags to your Cloud Assets

    Introduction to Tagging, Tag Keys and Tag Values