This article describes how to view the details of how Priced Software usage is computed for a given period.


  1. Only the Primary Administrator or a User with the Reports role assigned can generate Software Usage reports.
  2. The retention period for such reporting is one year. Data beyond one year old is not available.

Content / Solution:

  1. From the Home screen, click on the Compute menu, and select Download Reports from the drop-down menu:

  2. The Download Reports page will be displayed:

  3. Select "Software" from the drop-down menu:


  4. The system will ask you to define the Start and End dates for the report. The date range cannot be larger than 31 days. Click the "Download" button when you've entered the dates:

    • You will need to select an end date one day later than your actual desired end date for audit data. For example, if you want to generate a report showing Software Units logs for the month of March 2014, your start date should be 3/1/20, but your end date should be 4/1/20.
    • You can generate a report for up to 31 days worth of usage
    • A report cannot be generated for greater than a year earlier than the current date (allows for leap years).
  5. The system will download a CSV formatted report that provides the details of every action performed by the organization during the time period selected. Opening up this file in Microsoft Excel or Google Docs is probably the easiest way of understanding the results:

    A daily row is included for each deployed Cloud Server that contains Priced Software. In addition, a separate row is generated for each Priced Software package deployed on the server (so a server with two Priced Software packages will generate two rows, one for each Priced Software package):
    • Location identifies the data center location of the server.
    • Server ID identifies the unique ID assigned to the server.
    • CPU Count identifies the number of CPU's associated with the server for the time period in question. If the number of CPU's changes during the day, an additional row will be created for the same server.
    • Software identifies the specific Priced Software associated with the server.
    • Units When Started identifies the number of Software Units per hour being generated while the server is running.
    • Units When Stopped identifies the number of Software Units per hour being generated while the server is in a stopped state.
    • Per identifies whether the Units associated with the Priced Software are being billed on a "Per Server" or "Per CPU" basis. See Introduction to Cloud ("Priced") Software for more details.
    • Running Hours identifies the number of hours the server was running.
    • Stopped Hours identifies the number of hours the server was stopped.
    • Software Hours identifies the total number of Software Units generated by the Priced Software on that server for that time period:
      • For a "Per Server" Priced Software package, this will be equal to (Units When Started * Running Hours) + (Units When Stopped * Stopped Hours)
      • For a "Per CPU" Priced Software package, this will be equal to (CPU Count * Units When Started * Running Hours) + (CPU Count * Units When Stopped * Stopped Hours)
    Note: These reports are generated each day at midnight in the time zone of the Geographic Region and include data only for that specific region. For details on these timezones, see Introduction to Geographic Regions