Provides overview of how to add a Backup Client to a Cloud Server


  1. Only the Primary Administrator OR a User with the Server and Backup role assigned by the Primary Administrator can enable Cloud Backups.
  2. The Cloud Server must already been enabled for Cloud Backups. See How to Enable Cloud Backup on a Cloud Server.

Content / Solution:

  1. Access the Cloud Backups dialog for the Cloud Server on which you want to add the backup client as described in:

    Cloud Backup - Access Cloud Backup Functions in the Updated UI

  2. Click "Add Backup Client:

  3. On the resulting form, fill out the following details, then click Add Backup Client:

    • Backup Client Type - Choose the Backup Client you wish to enable for the Cloud Server. For servers enabled with Essentials and Advanced service plans, there is only the file-based client available. For more information. See Cloud Backup - Introduction 
    • Storage Policy - Choose the Storage Policy for the backup client, which defines the length of time that backups will be maintained on the system. In some data center locations, you may also choose to have a secondary copy of backups sent to another data center in the same Geographic Region. In this case, there will be two storage policies for each retention period - one with secondary copy and one without it. Choose whichever policy you wish to apply to this specific backup client. Note the choice is specific to this particular backup client - you can choose different policies for each backup client enabled on the same server. 
    • Schedule Policy - Choose the Schedule Policy for the backup client, which defines the timeframe during the day on which backups will occur. Like Storage policy, this choice is specific to this particular backup client. Note the times are based on the local timezone of the Geographic Region - not the data center itself. For more details, see Introduction to Geographic Regions 
    • Backup Notification Email List - The system can be set-up to email two different reports. You can choose to enable either or both of them. If you wish to have the emails sent to multiple addresses, enter each email address separated by a comma.

  4. The system will display a success message:


  5. Upon successful addition, the system will provide a link where the backup client can be downloaded:

  6. The backup client must now be downloaded, installed, and configured on the Cloud Server. For details, see: