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Error Message

Possible Scenario / Reasons

Killed by admin

  1. A job has been terminated by an administrator or platform operations team member.
  2. Job has not completed for a long time.  
  3. The system has been upgraded.
  4. The Job is in an error condition and will not recover

Another backup is running for client

  1. Another backup or restore is running for client and the client is busy.
  2. Job is still running or pending and has not completed from previous schedule.
  3. The System may not have established communication and is waiting for client connectivity.
  4. A large amount of data may have been backed up and the job has not completed.

Loss of control process ifind.exe

  1. The find process has crashed.
  2. This can occur if system has been misconfigured or server is experiencing issues.
  3. Please verify that anti-virus is excluding Simpana Directory

System state backup of component [Registry;] failed.

Volume Shadow Copy is not enabled on the host making Locked files and Registry inaccessible.

System state backup of component [System Protected Files;] failed.

Volume Shadow Copy is not enabled on the host making Locked files and Registry inaccessible.

System state backup of component [NPS Database;] failed.

Volume Shadow Copy is not enabled on the host making Locked files and Registry inaccessible.

Error Threshold rule at Commcell level marked the job as partial success based on 100 failed files count and 50 percentage  failed files criteria.

Volume Shadow Copy is not enabled on the host making Locked files and Registry inaccessible.

Log Backup cannot be run for MYSQL instances with Binary Logging disabled.

  1. MySQL requires binary log to be enabled to backup logs.
  2. Backups will complete but logs will be omitted.

To correct please see the documentation on Pre-requisite setup for MySQL.

Failed to get a response from Communications Service for process registration.

  1. The process may has crashed.
  2. System has been mis-configured or server is experiencing issues.

To correct please verify that anti-virus is excluding Simpana Directory.

Unable to login using user [User]

The credentials for the application backup are incorrect and the application needs to be reconfigured.

Unable to get the SQL Version for the server [SQL01]

Agents require an update. A support ticket might have to be lodged to have updated software pushed to the asset.

Killed by CR_U_8CACD9BF855B4A5888D49566BF39CF4B_PCBSTJDJTG

Killed by a user starting with CR_U (or) CR_MU: The job has been terminated by the user in the restore helper application

Killed by CR_MU_7746A120718445D49C0119B1C2355B4D_KWCSZAWCGY

Killed by a user starting with CR_U (or) CR_MU: The job has been terminated by the user in the restore helper application

Killed by E5E5108DD4BE4DD3B02CE9EA6B62E576redhat01_localadmin__

Killed by a user ending in localadmin: The job has been terminated by the user in the restore helper application

Failed to create a VSS snapshot required to run a system state backup; marking the backup job failed.

Volume Shadow Copy is not enabled on the host making Locked files and Registry inaccessible.

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