Description

This article describes how to read the backup information in Summary Usage and Backup Usage reports that have been generated as described in:

Content / Solution:

Reading the Summary Usage Report

The Summary Usage reports contains gross statistics for the data that was backed up by all servers using all Service Plans in all locations for a single day. This report includes both backup data and other usage information. This article describes the backup information - for information on the other columns, see How to Create a Summary Usage Report.

Open the Summary Usage report *.csv file using a spreadsheet application like Microsoft Excel. The Summary Usage report will display a range of rows and columns:

In the example shown, in the row for the first Monday in the month.(1st June 2015), for the location Sydney, the Enterprise Backup (GB) column [1] shows the total amount of data backed up was 8GB for all servers enrolled in the Enterprise Backup Service Plan.

If you wanted to know more information about how the total amount of 8GB was arrived at for that day, you would need to read the Backup Usage report described below.

Reading the Backup Usage Report

The Backup Usage report provide detailed information for all the servers enabled for backup in a particular location, including what storage policy is in use, the unique Asset ID of the server, the type of Backup Agent, the Storage Policy and Service Plan in use and the data backed up for that server per day.

Open the Backup Usage report *.csv file using a spreadsheet application like Microsoft Excel. The Summary Usage report will display a range of rows and columns:

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The Backup Usage report contains the following columns of information about each server that has a Backup Client installed and enabled:

  1. Day - Displays the date the server and the associated Backup Client that were last active.
  2. Server Name - Displays the server’s name
  3. Customer Asset ID - Displays the unique Asset ID.
  4. Customer Name - Displays the customer name.
  5. Backup Agent Type - Displays the type of Backup Client that was active on the day
  6. EssentialsBackupUsageGB - Displays the backup data in gigabytes for that server and for the given Backup Client on the Essentials plan
  7. AdvancedBackupUsageGB - Displays the backup data in gigabytes for that server and for the given Backup Client on the Advanced plan
  8. EnterpriseBackupUsageGB - Displays the backup data in gigabytes for that server and for the given Backup Client on the Enterprise plan
  9. Primary Storage Policy - Displays the storage policy enabled for the Backup Client.
  10. Secondary Storage Policy - Displays ‘Yes’ if secondary storage policy is enabled
  11. Current Service Plan - Displays the current Service Plan for the server and the Backup Client.
  12. Server ID - Displays the Unique CloudControl Server ID.

The sections below provide additional information about the data:

Backup Client Visibility Logic

Under some circumstances, Backup Clients will not appear in the Backup Usage report. The logic for the display of a row that reports on a Backup Client’s activity is as shown in the flowchart diagram below:

Additional Notes

  1. GB values for each server’s data usage are updated weekly. When you are reading the Backup Usage report, you are advised to reconcile it weekly, on a Monday, as the GB values do not change on the other days. On the other days, when servers are enabled for backup, their GB usage in the Backup Usage report will show as 0 GB until the next Monday.
  2. When a server’s Service Plan is changed, the server is listed the following day as having done a full backup for the new Service Plan. The data that is associated with the old Service Plan will be reported against the old Service Plan until the backup data has aged and then been deleted.
  3. When servers are disabled for backup, their data usage in the Backup Usage report will show as 0 GB for that server on the day they were disabled, thereafter they will not be displayed (only servers with backup enabled are shown in the report).
  4. The system allocates approximately 3 minutes to generate a report. For a client who has a large number of assets, this may exceed the 3 minute timeout value in attempting to produce the report. The solution here is to break up the report into multiple time windows. For example try generating a report for Start Date -> March 1 - March 15; and then a second from March 16 - March 31.